Terms and conditions

Regulations of the online store



Preliminary provisions


  1. DogsPlate online store is available at the Internet address dogsplate.com, and is run by Dogs Plate sp. z o.o based in Gortatowo, Królewska 24 Street, entered in the Register of Entrepreneurs of the National Court Register by the District Court for Poznań – Nowe Miasto and Wilda, VIII Commercial Division under KRS number 0000457154, NIP 7811884255 and REGON 302396352.


  1. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and they determine both the rules of using the Online Store and the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.





  1. Consumer – a natural person concluding an agreement with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
  2. Seller – a natural person running a business under the business name Dogs Plate sp. z o.o based in Gortatowo, Królewska 24 Street, entered in the Register of Entrepreneurs of the National Court Register by the District Court for Poznań – Nowe Miasto and Wilda, VIII Commercial Division under KRS number 0000457154, NIP 7811884255 and REGON 302396352.
  3. Customer – any entity making purchases through the Store.
  4. Entrepreneur – a natural person, legal entity and organizational unit which is not a legal person, the separate law of which grants legal capacity, executing an economic activity on its own behalf that uses the Store.
  5. Store – online store run by the Seller at the address www.dogsplate.com
  6. Contract concluded at a distance – an agreement concluded with the Customer under an organized system of concluding distance contracts (as part of the Store), without simultaneous physical presence of sites, with the sole use of one or more remote communication means until the conclusion of the contract inclusive.
  7. Regulations – Regulations of the Store.
  8. Order – Customer's declaration of will submitted using the Form Orders and aiming directly at the conclusion of the Product Sales Agreement or Products with the Seller.
  9. Account – Customer's account in the Store that contains data provided by Customer and information about orders placed by him/her in the Store.
  10. Registration form – a form available in the Store, enabling the creation of Accounts.
  11. Order form – an interactive form available in the Store enabling placing orders, in particular by adding Products to the Basket and specification of the terms of the Sales Agreement, including the method of delivery and payment.
  12. Shopping Cart – a component of the Store's software in which you can see Products to buy, selected by Customer, where it is also possible to set and modify the data of the Order, in particular the quantity of products.
  13. Product – a movable item available in the Store / service subject to the Agreement

Sales between the Customer and the Seller.

  1. Sales Agreement – sales contract concluded between The Customer and the Seller via the Online Store. Sales Agreement is also understood as a contract for services, applied to the features of the product.



Contact with the Store


  1. Seller's Address: Os. Bohaterów II Wojny Światowej 33, 61-386 Poznań
  2. Seller's e-mail address: hello@dogsplate.com
  3. Seller's Phone Number: +48 666 376 262
  4. The Customer may communicate with the Seller using addresses and numbers phones provided in this paragraph.
  5. Customers may obtain information by phone during Shop operation hours (from Monday to Friday 9AM to 4 PM, except on public holiday as defined in legal acts).



Technical requirements


In order to use the Store, including viewing the Store's offer and placing orders for Products, you need:


  1. terminal device with access to the Internet and Microsoft Internet Explorer browser version 11.0 or newer, Mozilla Firefox version 40.0 or newer, Google Chrome version 40.0, or newer,
  2. an active e-mail account (e-mail),
  3. enabled cookie files,
  4. In the Internet browser saving cookies and Javascript shall be enabled.



General information


  1. The Seller, in the widest extent permitted by law, does not bear the scope liability for interference in this interruption in the functioning of the Store caused by force majeure, unauthorized acts by third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
  2. Browsing the Store's offer does not require creating an Account. Ordering Products from the Store's offer is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the ordering of the product without creating an Account. 
  3. Prices given in the Store are given in Polish zlotys and are gross prices (including VAT).           
  4. The final (final) price to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), of which the Customer is informed on the Store's web pages while placing the Order, also when expressing the will to enter into the Sales Contract.
  5. In case of a Contract including a subscription or provision of services for an indefinite period, the final price is the total price including all payments for the billing period.
  6. In accordance with applicable law, the Seller reserves the right to limit the provision of services via the Store to persons over 18 years of age.



Creating an Account in the Store


  1. In order to create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data:

           -  name and surname,

           - e-mail address

           - Phone number

           - delivery address

  1. Creating an Account in the Store is free.
  2. Logging into the Account is done by entering the login and password set in Registration form.
  3. The Customer may at any time, without giving any reason and without incurring any fees, remove the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the address provided in § 3.



Placing an order


In order to complete the placing of an Order you need to:

  1. log in to the Store (optional);
  2. select a Product that is the subject of the Order, and then click "To basket "(or equivalent);
  3. log in or use the option of placing an Order without registration;
  4. if it is possible to place an Order without registration – complete the Order Form by entering the details of the order recipient and the address to which the Product delivery is to be made, choose the type of delivery (delivery method of the Product);
  5. click the "I order and pay" button and confirm the order by clicking the link sent in the e-mail;
  6. choose one of the available payment methods and – depending on the method of payment – pay for the order within a specified period, according to § 8 point 3.



Delivery methods and payment


  1. The Customer may use the following methods of delivery or collection of the ordered Product:
  2. Courier shipment, courier delivery.
  3. Personal collection available at: Os. Bohaterów II Wojny Światowej 33, 61-386 Poznań (after previous telephone contact)
  4. The Customer may use the following payment methods:

 - Payment on delivery

 - Cash on delivery

 - Payment by transfer to the Seller's account

 - Electronic payment

 - Payment by credit/debit card.

Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.



Execution of a sales contract


  1. Conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
  2. After placing the Order, the Seller immediately confirms its reception and at the same time accepts the Order for execution. Confirmation that the Client’s Order placement is received by the Seller occurs by sending an e-mail message by the Seller to the Customer to the Customer's e-mail address provided during the ordering process. The e-mail shall contain at least the Seller's statement about the receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sale Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
  3. If the Customer chooses:
  4. Payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement – otherwise the order will be canceled.
  5. Cash on delivery, the Customer is obliged to make the payment upon delivery.
  6. cash payment upon personal collection of the shipment, The customer is obliged to make the payment upon delivery of the shipment within 7 days from the date of receipt of information about the readiness of the shipment to be picked up.
  7. If the customer chose a delivery method other than a personal collection, The product will be sent by the Seller within the time specified in its description (subject to point 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
  8. In case of ordering Products with different delivery dates, due date delivery is the longest date given.
  9. The beginning of the delivery of the Product to the Customer counts as follows:
  10. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the day of crediting the Seller's bank account.
  11. If the Customer chooses the method of payment on delivery – from the day of concluding the Sale Agreement.
  12. If the Customer selects a personal Product collection, the Product will be ready for collection within the time specified in the Product description. The Customer will be additionally informed that the Product is ready for collection by e-mail sent to the Customer on the e-mail address provided during the ordering process.
  13. Product delivery takes place in Poland, other European Union countries, Norway and Switzerland.
  14. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise The delivery costs of the Product (including charges for transport, delivery and courier services) are indicated to the Customer on the Online Store pages in the "Delivery costs" tab, as well as when placing an Order, when the Customer expresses the will to be bound by the Sales Agreement.
  15. The personal collection of the Product by the Costumer is free of charge.
  16. The store reserves the right to refuse to process the order placed by the Customer, who has not picked up the ordered goods, has not settled the payment for the ordered goods or when the authenticity of the order raises a reasonable doubt.
  17. The store reserves the right to confirm the Order by phone. In this case, the order will be canceled if the Store can not confirm the Order within 2 business days.



The right to withdraw from the contract


  1. The consumer may, within 14 calendar days, withdraw from the Sales Agreement without giving any reason.
  2. The period of time specified in paragraph 1 begins with delivery of the Product to the Consumer or a person other than the carrier designated by him.
  3. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, lot or part.
  4. In the case of the Agreement, which concerns regular deliveries of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first item.
  5. The Consumer may withdraw from the Agreement by submitting to the Seller a statement on withdrawal from the Agreement. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that period.
  6. The withdrawal from the Agreement may be sent via traditional mail, fax or e-mail by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website – the Seller's contact details are specified in § 3. The statement can also be submitted on the form, the model of which is attached as Appendix 1 to these Regulations and the attachment to the Act of 30 May 2014 on consumer rights, but it is not mandatory.
  7. In the event of sending a statement by the Consumer electronically, the Seller shall immediately send the Consumer confirmation of receipt of the statement on withdrawal from the Agreement.
  8. Effects of the withdrawal from the Agreement:
  9. In case of withdrawal from the Contract concluded remotely, the Agreement shall be deemed void.
  10. In the event of withdrawal from the Agreement, the Seller returns to the Consumer without delay, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him. This also applies to the costs of delivering the item, with the exception of additional costs resulting from the method chosen by the Consumer, other than the cheapest, usual delivery method offered by the Seller.
  11. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has explicitly agreed to another solution, which will not involve any costs for him.
  12. The Seller may withhold the return of the payment until the Product is sent back or until evidence of its return is provided to him, whichever occurs first.
  13. The Consumer should return the Product to the address of the Seller specified in these Regulations immediately, not later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be respected if the Consumer returns the Product before the expiry of the 14-day period.
  14. The Consumer bears direct costs of returning the Product, including the costs of returning the Product, if due to its nature, the Product could not be sent back by regular mail.
  15. The Consumer is liable only for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product in the manner it would have been done in a traditional store.
  16. If, due to the nature of the Product, it can not be sent in a regular mode by post, information about this, as well as the cost of returning the Product, will be included in the description of the Product in the Store.

The right to withdraw from a distance contract is not possible in relation to the Agreement in which the Product is delivered in a hermetically sealed package and after opening of the packaging the Product can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.



Complaint and warranty


  1. The Sales Agreement applies to new Products.
  2. In the situation when there is a defect of the goods purchased from the Seller, the Customer has the right to complaint based on the provisions regarding the warranty in the Civil Code.
  3. Complaints should be reported in writing or electronically to the addresses of the Seller given in these Regulations or using the electronic complaint form, made available by the Seller on one of the subpages of the Store.
  4. It is recommended that the complaint includes, among others a brief description of the defect, circumstances (including date) of its occurrence, data of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
  5. The Seller will respond to the claim immediately, no later than within 14 days, and if it was not possible, the Seller will inform the Customer during this period when the complaint will be considered.
  6. Goods returned as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
  7. If a warranty has been granted for the Product, information about it as well as its content will be included in the description of the Product in the Store.




Extrajudicial means of handling complaints and redress


  1. Detailed information on the Consumer's right to use extrajudicial, out-of-court complaint and redress methods and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php, http://www.uokik.gov.pl/sprawy_indywidualne.php, http://www.uokik.gov.pl/wazne_adresy.php.

  1. The consumer has the following exemplary possibilities to use extrajudicial means of dealing with complaints and redress:
  2. The consumer is entitled to request a permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Dz.U. z 2014 r. poz. 148 z późn. zm.), with a request to settle a dispute arising from the Contract concluded with the Seller.
  3. The consumer is entitled to apply to the provincial inspector of Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Dz.U. z 2014 r. poz. 148 z późn. zm.), with the request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
  4. The consumer can get free assistance in settling the dispute between him and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organizations, whose statutory tasks include consumer protection (including Consumer Federation, Association of Polish Consumers).



Personal Data in the Online Store


  1. The Administrator of the personal data of Customers collected via the Online Store is the Seller.
  2. Customers' personal data are collected by the administrator via the Online Store for the purpose of the Sales Agreement, and if the Customer agrees – also for marketing purposes.
  3. Recipients of Customers' personal data collected by the administrator via the Online Store may be:
  4. In case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's personal data to a selected carrier or intermediary carrying out the shipment at the request of the Administrator.
  5. In case of a Customer who uses the Online Store with the method of electronic payments or with a credit/debit card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
  6. The customer has the right to access his/her data and correct them.
  7. Providing personal data is voluntary, but failure to provide the personal data specified in the Regulations as necessary to conclude a Sales Agreement results in the inability to conclude this contract.



Final Provisions


  1. Contracts concluded through the Online Store are concluded in Polish.
  2. The Seller reserves the right to amend the Regulations for important reasons, which include: changes in the law, changes in payment methods and deliveries – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
  3. All issues not covered by this document will be treated in accordance with generally applicable provisions of Polish law, in particular: the Civil Code; the Act on the provision of electronic services; the Consumer Rights Act, the Act on the Protection of Personal Data.
  4. The customer has the right to use extrajudicial means of dealing with complaints and redress. For this purpose, the Customer may file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.